Privacy notice

The short version

We do not store the documents you translate. The text is held in memory only while the translation runs, then discarded. We keep a record that a translation happened — which language, how long the document was, when — but never what it said.

Who is responsible for your data

Omnilingo is the Data Fiduciary for the personal data described here, for the purposes of the Digital Personal Data Protection Act, 2023. You can reach us at any time at contact@globalreach-ai.com.

What we collect, and why

• — Your email address and password, to give you an account. The password is hashed; we never see it.
• — Your confirmation that you are 18 or older, and when you gave it.
• — Your plan and how many translations you have used this month, to apply your limits.
• — For each translation: the target language, the document length in characters, the number of tokens used, the model, and the time. This is how we measure cost and reliability.
• — Events recording that something happened — a translation succeeded, a limit was reached — with the same non-content details.
• — A one-way hash of your IP address, used only to rate-limit forms. We do not store the address itself and cannot recover it.
• — Anonymous page-view statistics via Vercel Analytics, which does not use cookies and does not build a profile of you.
• — If you arrived from one of our adverts: that the advert led to your visit, and whether it led to a signup or enquiry.
• — If you use the contact or waitlist form: what you typed into it.

We do not store the document text, the translated output, the file, or the file name. There is no field in our database that could hold them.

On what basis

We process this data with your consent, given when you create an account, and only for the purposes described above. You can withdraw your consent at any time by writing to us — see Your rights below. Withdrawing consent means we close your account, because we cannot run the service without the data listed above.

Where your document goes

To translate a document we send its text to Anthropic, who provide the translation model. This is necessary for the service to work, and it means the text does leave our systems while the translation runs. We do not send your document anywhere else.

Under our agreement with Anthropic, your document is not used to train their models. Anthropic may retain the text it receives for a limited period for safety and abuse monitoring before deleting it. That retention is Anthropic’s, not ours — we want to be plain about it rather than let “we do not store your documents” imply more than it says.

Transfers outside India

The services we rely on run outside India, so your data is processed abroad:

• — Anthropic (United States) — performs the translation
• — Supabase — stores your account and usage records
• — Vercel (United States) — hosts the site and runs the application
• — Mailgun (United States) — sends account emails and notifies us of enquiries
• — Google (United States) — measures whether our adverts led to a signup or enquiry

The Act permits transfers of this kind except to countries the Government restricts. If that list changes in a way that affects us, we will move the processing or tell you.

Your translation history

Recent translations are kept in your own browser, on your own device, and separately for each account. They are never sent back to us and we cannot read them. They do not follow you to another device, another account cannot see them, and signing out removes them from that device — download anything you need to keep.

How long we keep things

Usage records — translation counts, events, timings — are deleted 24 months after they are created. This runs automatically every day, not on request. Your account details are kept while your account exists. Enquiries you send us are kept until you ask us to remove them, because we need them to be able to reply.

Your rights

Under the Act you can ask us to:

• — tell you what personal data we hold about you and what we do with it
• — correct anything inaccurate, or complete anything missing
• — erase your data and close your account
• — withdraw your consent
• — nominate another person to exercise these rights on your behalf if you die or become incapable of exercising them yourself
• — raise a grievance about how we have handled any of the above

Email contact@globalreach-ai.com and we will respond within 30 days. There is no charge.

Grievances

Our Grievance Officer is reachable at the address below. If something has gone wrong, write to contact@globalreach-ai.com with “Grievance” in the subject line and we will acknowledge it within 7 days and resolve it within 30. If you are not satisfied with our answer, you may complain to the Data Protection Board of India.

If something goes wrong

If personal data we hold is lost or exposed, we will notify the Data Protection Board of India and every affected person without undue delay, telling you what happened, what it means for you, and what we are doing about it.

Children

Omnilingo is for adults and for organisations. You must be 18 or older to create an account, and we ask you to confirm that when you sign up. We do not knowingly collect data about anyone under 18; if we discover that we have, we will delete it. If you believe a child has created an account, please tell us.

Cookies

One cookie keeps you signed in. Another remembers which link brought you here — a campaign name or the site you came from — so we can tell which of our own adverts work.

If you arrived from one of our Google adverts, Google also sets cookies so it can tell us that the advert led to a signup or an enquiry. That is advertising measurement, and we would rather say so plainly than hide it in a definition. We do not sell data to anyone, and we do not use your documents for advertising of any kind.

If you handle sensitive documents

You decide what you upload. Whatever it is, the answer is the same: we do not store document content. Our database has no column capable of holding it, so this is not a policy we could quietly change — it would require rebuilding the system. We are happy to walk a compliance team through exactly how it works, including what does leave our systems and where it goes.

Changes to this notice

If we change how we handle your data, we will update this page and change the date at the top. If the change is significant, we will email you before it takes effect.